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frequently asked questions

faqs

FAQ

Shipping

We ship (almost) worldwide from Ireland. The only exception being countries where there are legal restrictions against pleasure paraphernalia, access issues due to war or natural disaster, and the mainland UK.

REPUBLIC OF IRELAND

- STANDARD (AN POST) €5.99 or free when you spend €60

- EXPEDITED (UPS) €11.99

NORTHERN IRELAND

- STANDARD £8 or free when you spend £90

WITHIN THE EU

Standard Shipping - Courier with Tracking (5-15 days)

Orders under €150 - Calculated at checkout

Orders over €150 - Free

REST OF WORLD

Standard Shipping - Courier with Tracking (16-28 days)

Cost calculated at checkout

Custom charges may apply on delivery

IRELAND An Post 4-7 business days. UPS 2-4 days tracked.

EU UPS 5-15 days. Tracked.

International deliveries (outside of the EU) may take longer due to customs and other processes.

Notes: Items marked preorder may take slightly longer.

As a one person business, without the manpower and access to logistics that bigger brands have, your understanding and patience is really appreciated.

Within the EU, there are no customs or import fees for shipping. For deliveries to non-EU countries, additional customs charges, taxes and fees may apply. Please check the individual regulations of your shipping country before placing your order. All additional costs are your responsibility.

No. Please select a shipping option instead.

Returns

We now offer a 60 day return policy on eligible items. You can read more about this here.

All refunds will be processed onto the same payment method used to place the order.

Yes, generally you can! Though it really depends on the material and components. We'd be happy to help you dispose of it responsibly, even if it was purchased elsewhere. You can reach out to us directly to find out more.

Payment

Your statement will show the descriptor'SP * La & Ta rather than our full business name.

You can pay using most major credit or debit cards (3D Secure), Paypal, Google Pay, Apple Pay, Shop Pay or gift cards.

Some local payment methods are also available including Bancontact in Belgium and iDEAL in Netherlands.

All payments are processed securely through Shopify Payments (powered by Stripe).

Enter the gift card number into the appropriate field at checkout. The amount available will then be deducted from your order total.

If you return the items, it will be recredited and sent to you by e-mail. If you have placed an order with split payment, this will be refunded in the same way as it reached us.

If the balance was not completely redeemed, the remaining credit can be used for a future order.

Please enter your discount code in the appropriate field at checkout and confirm by hitting the apply button.

The relevant discount amount will then be deducted from your orderl total.

Please note, you cannot combine discount codes and there may be items, or customer groups, that are excluded from selected offers. Discount codes can only be used once per customer and cannot be reissued after expiration.

Other

We sunset this on August 31st 2022. We sent emails and updates out in regards to this. Something new and exciting will launch soon for VIP list subscribers.

We use the term "preorder" for items that have sold out but are being reordered or for new incoming items that have already been ordered but that aren't here yet.

There may be a slightly longer wait time for orders with these items, as we only ship once we have all products within the order on hand. The wait time usually does not exceed 2 weeks.

This only ever affects 5-10% of our range and the items affected are clearly labelled so you can make a decision prior to checking out.

Any hesitation or questions around this please reach out via ermail hello@laceandtassels.com or through Instagram

While we don't keep charging cables in stock, we can source these for most of the models we carry. Pop us a message to find out more.

You can contact us through our contact page or by emailing us! We will be happy to assist you.